Shipping policy
Items in-stock generally are sent out in one to two business days.
Please note that we have no control over when a package arrives. Shipping times vary dramatically.
All orders once mailed out will have a tracking number that is forwarded onto you the user.
Frequently Asked Questions
Will I get my order by Christmas? (HOLIDAY TIME ONLY)
We advise ordering as early as possible to ensure you get your items in time for the holidays. However if you need to order closer to Christmas, take a look at our Holiday Shipping Guide for ship times and tips.
Do you have a catalog?
No, we do not have a printed catalog. We have over 3500 items on our website and a printed catalog would be much too large. You can use our website as a catalog and order by Phone, by Mail, or Online.
Do you have a physical store?
Not any longer. We did have a location in Smithville, NJ. However that location had to close after Hurricane Sandy.
Do you ship outside the US?
Yes. We ship to Canada, Australia, Europe, and many other countries in other parts of the world.
For International orders, the customer (importer) is responsible for any duty/customs fees that may be imposed upon the package's entry into a country. FairyGlen will not collect or pay shipping duties or import duties.
How much is shipping?
Orders over $75 get free economy ground shipping (continental US only). For orders under $75, shipping costs are calculated in real time by UPS. It all depends on what you order and where it is going. To calculate your shipping costs, add the items to the shopping cart and use the Shipping Calculator at the bottom of the Shopping Cart page. More information is on our policies page in our shipping policies section.
How long does economy shipping take?
Economy / ground shipping usually takes about 3 - 8 business days to arrive after your order has shipped. However in rare cases it can take longer.
Order Processing
We ship all items at the same time. If you are waiting on an item that is custom and the vendor does not drop ship your order will be held till all items can be shipped at once. You may contact us for early release of other items via e-mail and pay an additional shipping fee to have the other items ship early.
What is your Return/Exchange Policy?
All products are inspected for damage & defects before they are shipped. If you receive a damaged item, we will replace it at no cost to you. Please e-mail or call us before sending any items back. We will also gladly exchange any item which you are not satisfied with, just let us know what we can do to help. Please note that we cannot exchange items which were not purchased from Tate & Company. All returns or exchanges must be reported within 14 days of receiving your order. We offer a 100% satisfaction guarantee. If there is anything else we can do for you, please let us know. More details can be found on our policies page.
What if I'm buying a Christmas Gift and need to return/exchange after Christmas?
We do extend our return/exchange policy for 14 days after Christmas so you can shop early and not have to worry about the returns.
Do you offer Gift Certificates?
Yes we do. Please visit our Gift Certificates section for that information.
Can I pay by check or money order?
Not at this time. You can call and place an order over the phone.
Do you sell wholesale?
Please e-mail us for wholesale info.